How long does delivery take?
Allow 1–2 business days for handling, then 5–8 business days in transit in the United States or 8–10 business days in Canada. Total estimated delivery is 6–10 business days for the US and 9–12 business days for Canada. Business days are Monday–Friday, excluding applicable public holidays.
What is the order cutoff?
The cutoff is 2:00 PM Central Time (America/Chicago), Monday–Friday. Orders received before the cutoff enter handling that business day. Orders at or after the cutoff, outside our handling days or on applicable public holidays enter handling on the next business day.
Can I return an item?
Request a return within 90 calendar days after delivery. For a change of mind, items must be unused, unassembled, uninstalled and complete. You may open the packaging to inspect the item. Damaged, defective or incorrect goods are handled under the remedies in our return policy.
What about large equipment and appliances?
The same 90-day window applies to eligible large items. Freight returns need arranged collection and suitable protective packaging. We arrange eligible freight collection at no charge, including returns from Canada.
What will shipping and returns cost?
Standard shipping has no minimum spend and is free for the United States and Canada. Eligible returns are free, with no restocking fee. We cover delivery import duties and customs clearance for Canada and return-related customs charges.
When will I receive my refund?
You will receive an eligible refund to the original payment method within a maximum of 21 calendar days after we receive the returned goods. This total includes inspection, our processing and your bank or payment provider’s processing time. Approved refunds are submitted within 5 business days after receipt and inspection, within that overall limit.
How can I place an order?
Add an eligible product to your cart, choose Proceed to checkout, and enter your delivery details. Guest checkout shows the final total before payment. Products marked unavailable cannot be ordered.
Can every product be ordered by every buyer?
Products marked unavailable cannot be ordered. Refrigerant ordering is currently unavailable. Other products may have specific installation, purchase or transport requirements; check the product details before ordering.
Are all prices in USD?
Yes. All displayed prices and payments are in US dollars, including orders delivered to Canada. Your payment provider may apply its own currency conversion charges.
Do you accept exchanges?
For a different model, return the original under our return policy and place a new order. Contact us promptly to request cancellation before dispatch.
How do I contact support?
Email support@oaksteadsupply.com for product questions, order support or return requests. For an existing order, include your order number.